Refund policy

Refund & Return Policy

We want you to feel confident shopping with Malina. Please review our return and order policies below.

Returns — Tools & Accessories

We accept returns of eligible unused tools and accessories within 30 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.
• It must be returned in its original packaging with all accessories, components, manuals, and other items originally included.
• Please contact us before sending a return so we can provide return instructions.
• Returns sent without prior authorization may not be accepted.

For returns due to a change of mind or other non-defective reason, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

Hair Treatments & Cosmetic Products — 15-Day Unopened Returns

Hair treatments, shampoos, conditioners and other cosmetic or liquid products may be returned within 15 days of delivery if they are unused, unopened, and the original safety seal is fully intact. Products with a removed, broken, or altered safety seal are final sale and cannot be returned or exchanged. Products that arrive damaged, defective, or incorrect must be reported within 72 hours of delivery and follow the instructions in the Damaged, Defective or Incorrect Orders section below.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging and any visible shipping damage, when applicable

We will review the issue and assist with an appropriate resolution, which may include replacement, refund, or another solution depending on the circumstances.

Order Cancellations & Changes

Orders may be canceled or modified only before they have been processed for shipment.

Once an order has been processed or shipped, we cannot guarantee that it can be canceled, changed, or redirected.

Shipping & Delivery

Customers are responsible for providing an accurate shipping address and current contact information, including email and phone number, at checkout.

Once an order has shipped, delivery is handled by the carrier.

If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, building management or your mailroom and contact the carrier directly.

You may also contact us with your order information. We will do our best to assist with locating the shipment or determining the appropriate next steps.

Return Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to the original payment method. Please allow additional time for your bank or card issuer to process and post the refund.

Items returned used, damaged, incomplete, or otherwise not meeting the eligibility requirements may not qualify for a refund.

Contact Us

For return requests, damaged or incorrect orders, or questions about this policy, please contact us through the contact information provided on our website.

By placing an order with Malina, you acknowledge and agree to this Refund & Return Policy.